VAMISTYLES Refund Policy
At VAMISTYLES, we are committed to providing our customers with high-quality men’s, women’s, and kids’ shoes. We understand that sometimes, a purchase may not meet your expectations, and we want to make the return and refund process as simple and transparent as possible.
1. Eligibility for Refunds
– Timeframe: Returns must be initiated within 30 days from the date of purchase.
– Condition: Items must be returned in their original condition, unworn, unwashed, and with all original tags and packaging intact.
– Non-Refundable Items: Sale items, gift cards, and any item marked as “Final Sale” are not eligible for refunds.
2. How to Initiate a Return
To initiate a return, please follow these steps:
1. Contact Us: Email our customer service team at support@vamistyles.com with your order number and the reason for the return.
2. Approval: Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
3. Shipping: Carefully package the item(s) and include a copy of the original receipt and the RMA number. Ship the item(s) to the address provided by our customer service team.
3. Refund Process
– Processing Time: Once we receive your returned item(s), we will inspect them to ensure they meet the conditions stated above. The inspection process typically takes 5-7 business days.
– Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take an additional 5-10 business days for the refunded amount to appear on your statement, depending on your bank or card issuer.
– Shipping Costs: Original shipping costs are non-refundable. Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item.
4. Exchanges
If you wish to exchange an item for a different size or style, please follow the same return process and place a new order for the desired item. This ensures you receive the correct item as quickly as possible.
5. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will provide a pre-paid shipping label for the return and send a replacement at no additional cost.
6. Contact Us
For any questions or concerns about our refund policy, please contact our customer service team at support@vamistyles.com or call us at [Customer Service Phone Number]. We are here to assist you Monday through Friday, from 9 AM to 5 PM (Local Time).
Thank you for shopping at VAMISTYLES. We appreciate your business and are committed to ensuring your satisfaction with our products.